This micro-course defines mediation and distinguishes it from negotiation. It describes the various roles a third party can play, including as a mediator, and the various steps one follows when organizing and facilitating a mediation process.
By the end of this course, participants will be able to:
- Describe the importance of mediation;
- Define mediation and identify the roles mediators play;
- Identify the role identity plays in mediation; and
- Recognize the basic principles behind effective mediation.
Click on the video below for an overview of the course.
If you cannot view the video, click here to download it.
Provides a broad overview of mediation is and why it’s important.
Defines mediation and the role mediators play.
Highlights the ways in which identity plays an important role in mediation.
Expands on the main theory behind effective mediation.
Assesses your understanding and retention of key terms, concepts, and ideas presented in this course.
Asks you to apply what you have learned to a fictional conflict scenario.
Allows you to share what you have learned and read what others have learned from this course and how these skills and knowledge will impact the work we do.