This micro-course defines negotiation and describes the two main components of any negotiation process. It also presents five different conflict styles that can be expressed in a negotiation and explains how these different styles can be applied given the context in which a negotiation is taking place.
By the end of this course, participants will be able to:
- Describe the two main components of any negotiation process;
- Identify different conflict styles; and
- Explain how different conflict styles may arise in a negotiation.
Click play to watch the overview video.
Meet the course presenters and get a broad overview of what negotiation is and why it is important.
Defines a negotiation and the various ways in which one can engage in it.
Explains how the various components of a negotiation process manifest themselves in different contexts.
Discusses how personality types and conflict styles impact the success or failure of negotiations.
Assesses your understanding and retention of key terms, concepts, and ideas presented in this course.
Allows you to apply the knowledge you've gained throughout the course to a fictional conflict scenario.
Allows you to share what you have learned and read what others have learned from this course and how these skills and knowledge will impact the work we do.