This micro-course defines negotiation and describes the two main components of any negotiation process. It also presents five different conflict styles that can be expressed in a negotiation and explains how these different styles can be applied given the context in which a negotiation is taking place.
By the end of this course, participants will be able to:
- Describe the two main components of any negotiation process;
- Identify different conflict styles; and
- Explain how different conflict styles may arise in a negotiation.
Click play to watch the overview video.
Introduces the importance of negotiation through real-world stories and asks the learner to reflect on their prior knowledge.
Unpacks negotiation by breaking it down both definitionally and practically.
Discusses crucial things to know before engaging in negotiation and common tools used in practice.
Examines how to plan and set the scope of negotiation, discusses how to respond when parties say "no," and offers learners a chance to put their skills to the test by completing a scenario.
Provides a space for self-reflection and tests retention while earning a certificate.
- Anthony Wanis-St. John, Associate Professor, School of International Service, American University